A warranty is critical when it comes to buying expensive tools that you want to work with for years to come. Luckily, Lowe’s does honor Craftsman warranties, but it depends on where you bought it from. Read on to find out exactly where you can go to have your Craftsman warranty honored.
Professionals and amateurs alike have loved Craftsman tools for decades, and now Lowe’s carries the famous brand. Here’s a question, though: does Lowe’s honor a Craftsman lifetime warranty?Say you bought your Craftsman product at Sears. Will the local Lowe’s honor the warranty?
According to Lowe’s corporate office, their stores do honor the Craftsman warranty. The parts need to be available, however. The part numbers at Lowe’s differ from those sold at Sears, so they aren’t interchangeable. Lowe’s recommends calling Craftsman Customer Care if they don’t have the part in stock.
Customers likely never imagined that there would ever be an issue with any Craftsman product, and yet, that is exactly what some customers are discovering when they expect Lowe’s to honor their Craftsman warranty.
Related Content: Craftsman 19.2-Volt Battery Fix | Craftsman vs. Husky Tools
The Craftsman Lifetime Warranty
The Craftsman website currently indicates that Craftsman tools “are backed by some of the strongest warranties in the market today.” The site provides warranty information for various products, including hand tools, mechanics tools, storage and garage products, and power tools. They even have a section on outdoor tools and equipment.
Clicking on specific links within the sections on the Craftsman site typically reveals that there is a full lifetime warranty on tools. For example, under “hand tools,” Craftsman maintains they will replace the product if it fails to perform for any reason. No proof of purchase is required.
If the product is damaged, then the customer should return it to a “stocking Retail Partner or contact Customer Care for details.”
Varying Craftsman Warranties
Some types of Craftsman products don’t feature a lifetime warranty. The tool chest category is an ideal example. The Craftsman 2000 Series 52-in W × 37.5-in H 10-Drawer Steel Rolling Tool Cabinet features a 10-year limited warranty. The Craftsman 1000 Series 26.5-in W × 32.5-in H 4-Drawer Steel Rolling Tool Cabinet only has a three-year limited warranty.
These warranty variations are examples of why customers need to make sure that Lowe’s honors the warranty. Customers should always pay attention to the length of the warranty. This is true whether they purchase Craftsman products from Lowe’s, Sears, or Craftsman themselves.
Examples of other product warranties include:
- Garage Door openers. Three-year warranty from the date of the sale on defects and workmanship with no required proof of purchase
- Power tools (including outdoor power tools). Three-year limited warranty
- Torque wrenches.One-year limited warranty
- Gas-powered outdoor equipment.Two-year limited warranty
Certain items like electronic measuring tools, tape measures, and some hand tools have a lifetime limited warranty.
How To Get Your Craftsman Lifetime Warranty Honored
Does Lowe’s Honor the Craftsman Lifetime Warranty?
Examples of Lowe’s not honoring the Craftsman warranty are starting to appear in the media. This is confusing and upsetting to Craftsman customers. Consider the experience of a man in Kentucky, reported by a WCPO TV contributor.
The man didn’t worry when his Craftsman socket wrench broke, even with the closing of the local Sears stores. He knew his local Lowe’s now sold Craftsman tools and products. However, an employee informed the customer that they could not replace this Craftsman product because it wasn’t sold at Lowe’s.
Lowe’s maintains that if they don’t have the same Craftsman product, then customers should contact the Craftsman customer service department. In other words, the Lowe’s Craftsman lifetime warranty holds true if Lowe’s carries the same product.
Can I Exchange Broken Craftsman Tools at Lowe’s?
The ability to exchange broken Craftsman tools at Lowe’s depends on a couple of factors. The first of these factors is the length of the warranty. Is the warranty still in effect? If it is, then you should be able to exchange your broken Craftsman tool at Lowe’s.
Remember that although many Craftsman tools have a lifetime warranty, some products have a limited warranty. The other factor that determines whether a customer can exchange broken Craftsman tools at Lowe’s depends on if the Lowe’s store has that particular item in stock.
Do not give up if the particular Lowe’s store that you visit does not have the exact tool that you need to have replaced. Try calling another Lowe’s store in your area first, before driving to multiple stores.
Lowe’s Craftsman vs. Sears Craftsman
Lowes does indeed honor a Craftsman warranty, which leads to questions about why the man that wanted a socket wrench replaced was turned away from a Kentucky Lowe’s store.
If you bought your Craftsman tool at Sears, then it’s likely that the Lowe’s Craftsman lifetime warranty won’t apply. This is because Sears Craftsman products are not the same as Lowe’s Craftsman products. Their part numbers differ and aren’t interchangeable.
So, if you try to exchange your broken Craftsman from Sears to Lowe’s, Lowe’s probably won’t take it. The products may not be the same in the eyes of the store.
What to Do If Lowe’s Won’t Honor the Warranty
The warranty typically indicates that the item will be replaced by Craftsman. If Lowe’s doesn’t sell the exact same product, they are likely not going to be able to replace the item. This policy may leave customers feeling like the warranty is not being honored by Lowe’s or Craftsman.
Customers may want to forego the issues related to Lowe’s and the Craftsman warranty by simply purchasing new tools or other Craftsman items from Lowe’s. There are a wide variety of small hand tools available at Lowe’s that range from pruning shears to lawnmowersto large steel storage cabinets.
If purchasing new Craftsman tools isn’t in your budget, then you can call Craftsman Customer Care. They will direct you to the closest stocking Retail Partner where you’ll be able to make an exchange.
What Other Stores Honor the Craftsman Warranty?
Customers that love Craftsman tools have more than one option when shopping for Craftsman products. Taking your broken or damaged Craftsman tools to those stores helps you get the warranty honored with a replacement.
Ace Hardware sells Craftsman tools. The company sells more than just hand tools. If you want to replace power tools, lawn and garden equipment, storage, or tools boxes, then Ace Hardware honors the Craftsman warranty.
Walmart is another store that sells a variety of Craftsman products. Take your broken or damaged tool or another Craftsman item to the Walmart store nearest you. If you explain that the tool is under warranty and that you need a replacement, then Walmart will honor it.
Employees of stores that sell Craftsman tools are supposed to honor the warranty. If you have any difficulties with getting the warranty honored, ask to speak to the store manager.
Related Questions
What can I do if I have a broken or defective Craftsman product that I purchased at Sears?
Customers may want to call Lowe’s first to find out if they have that particular product before going straight to the store. This will possibly save you a trip if they do not have the same item to offer as a replacement.
Is Lowe’s really refusing to honor Craftsman warranties if they do not have the product in stock?
The WCPO article writer obtained a statement directly from the Lowe’s corporate communication offices. The notice indicates that Lowe’s will indeed honor all Craftsman lifetime warranties, no matter where the customer purchased the Craftsman hand tools. A statement was not offered regarding limited warranties that last only for a designated time period. Customers want to check on those types of warranties if it applies to their particular Craftsman tools or other products.
How do I contact Craftsman Customer Service?
You can call Craftsman Customer Service at 888-331-4569 or email them at [emailprotected] There is also a contact form on the Craftsman site, or you could ask Lowe’s to provide you with an additional number.
Summary
Customers have loved Craftsman tools for decades. In addition to the quality, customers enjoy the wide range of products available through Craftsman. They also love the lifetime warranty.
Any store that carries Craftsman, like Lowe’s, should honor the Craftsman warranty. The issue customers run into is when the product was purchased at a different store. Not all Craftsman products are the same at every store. If you bought a Craftsman at Sears, Lowe’s may not honor the warranty because the part numbers are different.
When in doubt, call Craftsman’s customer service to get the help you need.
Related Guides
- Lowe’s Not Honoring Kobalt Warranty?
- Kobalt vs. Craftsman Tool Chest: Which One Is Better?
- Best Power Tool Brands For DIY And Homeowners
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FAQs
How does the lifetime warranty of Craftsman work at Lowes? ›
Full Lifetime Warranty
If the product fails to perform for any reason, we will replace it. No proof of purchase required. Return damaged product to a stocking Retail Partner or contact Customer Care at (888) 331-4569 or using the form at https://www.craftsman.com/submit-a-request/new for details.
CRAFTSMAN is known for its competitive warranties which will also be honored at Lowe's , providing customers a guarantee promise. If customers have questions about the warranty, they are encouraged to call CRAFTSMAN's Customer Care Hotline at 888-331-4569. Lowe's Companies, Inc.
How to return broken Craftsman tools to Lowes? ›Bring eligible merchandise to your local Lowe's store. Make your way to the customer service desk. Show proof of purchase and a valid picture ID.
Does Lowes have lifetime warranty? ›Limited Lifetime Warranty (“Warranty”).
There are no other warranties, express or implied, including the warranty of merchantability or fitness for a particular purpose. This warranty is not transferable.
This Lifetime Workmanship Warranty covers installation according to established industry standards and covers defects caused by improper installation and or damage to the products while being applied that are caused by the installation crew.
What is a lifetime craftsmanship warranty? ›This warranty covers the materials provided from the manufacturer that covers defects in the materials due to manufacturing defects, or the shingles breaking down or failing before they should.
Who sells Craftsman tools now that Sears is closed? ›- Lowe's.
- Hardware.
- Atwoods.
- Blain's Farm & Fleet.
Although some Craftsman items have been for sale elsewhere for a while, the Lowe's tie-up is a significant departure for the popular tool brand from its Sears home base, and comes after its sale to Stanley Black & Decker last year for $900 million.
Who makes Craftsman tools for Lowe's? ›Yes, Craftsman and DeWalt are Owned by Stanley Black & Decker. Stanley Black & Decker (SBD) turned heads when it bought Craftsman Tools in 2017 after Sears closed 235 stores in 2015. The company owns many brands, however. Dating back to 1843 with a man named Frederick Stanley, the company quickly formed its roots.
Did Lowes take over Craftsman? ›The deal was closed on March 9, 2017. Sears maintains the right to manufacture and sell tools using existing supply channels under the Craftsman name for 15 years. Lowe's announced in October 2017 that it would start carrying Craftsman tools beginning in the late half of 2018.
Does Lowes accept tool returns? ›
Most outdoor power equipment — like mowers, chainsaws, generators, blowers, and pressure washers — must be returned within 30 days for a full refund. However, if you buy a Craftsman or Black+Decker outdoor power tool from Lowe's, you still have the full 90 days to return it.
How to date Craftsman tools? ›Model Number Marking. Craftsman tools began carrying model number markings sometime between 1968 and 1970, based on observations of ratchets with patent pending markings. For simplicity we will use dates up to 1969 for tools without model numbers, and dates 1970 or later for tools with model numbers.
Is lifetime warranty really lifetime? ›A lifetime warranty can mean the life of the product; once a manufacturer stops making replacement parts, the warranty ends. It can also mean as long as a company is in business, or as long as you are the first owner.
What is covered under lifetime warranty? ›A lifetime warranty is a guarantee that a manufacturer will repair or replace any defective parts for their products and comes at no additional cost. The “lifetime” may reference the suggested lifetime of the product (when used as intended), or the time that the product is in production (or some years after that date).
What is the age limit for Lowes? ›Applicants must be at least 16 years old to work for Lowes Foods and at least 18 years old to work in the Deli, Bakery, and Meat department. What are the differences between Department Managers and Assistant or Co-Managers?
Does a lifetime warranty cover the life of the purchaser? ›Lifetime of the Purchaser
“The product will be free from defects in material and workmanship for as long as you own your home,” is another definition. This limits coverage to the original purchaser for either the lifetime of the purchaser or until the home is sold.
Lifetime Warranty
It can mean the reasonable lifetime of the product, the period the product is made by the manufacturer, the period the company is in business or as long as you are the first owner.
The lifetime in question is rarely the lifetime of the purchaser, but rather the length of time the manufacturer continues to make the product." In other words, the lifetime warranty of any product is only valid if the company remains in business. If the company dies, the warranty dies with it.
What does a Craftsmanship warranty cover? ›A craftsmanship warranty is about the job and how you did the work including prep work, actual installation and the work of all your subcontractors. For your business, you should write up a craftsman warranty to specifically define what is included or not and for what time period.
What is the difference between a workmanship warranty and a product warranty? ›Whereas product warranties protect you against component-related issues, workmanship warranties protect you from labor-related defects—e.g. those arising from the actual installation process. This type of guarantee states that: The design, assembly and installation are all done correctly.
What is Home Depot lifetime warranty? ›
THE HOME DEPOT will provide free of charge, at its option, replacement parts or product for comparable product (if no longer available) to replace those which have proven defective in materials or workmanship.
Where can I exchange broken Craftsman tools? ›If the product fails to perform for any reason, we will replace it. No proof of purchase required. Return damaged product to a stocking Retail Partner or contact Customer Care at (888) 331-4569 or using the form at https://support.craftsman.com/hc/en-us/requests/new for details.
What company took over Craftsman? ›Five years ago, when Stanley Black & Decker acquired the Craftsman tool brand from Sears, they pledged to focus on USA production. Here is some of what they said at the time, back in 2017: We are committed to bringing Craftsman's manufacturing back to the United States, using materials from around the world…
Is Craftsman Lowes or Home Depot? ›Craftsman - The Home Depot.
Does Lowes own Kobalt? ›Kobalt is a line of hand and mechanics' tools, power tools, and tool storage products owned by the American home improvement chain Lowe's.
Is Lowes replacing Kobalt with Craftsman? ›Is Lowes replacing Kobalt with Craftsman? No, Lowes is not replacing Kobalt with Craftsman. Although there are speculations from both camps, Lowe's still remains committed to their house brand even if they have incorporated some tools from the competitor.
Is Craftsman still made in USA? ›CRAFTSMAN TOOLS? Select CRAFTSMAN power tools, hand tools, lawn and garden equipment, and storage are being made with pride in the USA with global materials–and it's here to stay.
Are Craftsman tools high quality? ›Craftsman has been manufacturing high-quality hand tools, power tools, lawn and garden equipment, storage solutions, automotive tools, pneumatic tools, and related accessories for nearly 100 years. All of their products are made in America and it's a quality brand that I highly recommend.
Who is Milwaukee tools owned by? ›Milwaukee Electric Tool is a subsidiary of Techtronic Industries Co. Ltd. (TTI), ttigroup.com. Founded in 1985, TTI is a leading marketer, manufacturer and supplier of home improvement and floor care products, employing over 20,000 people worldwide.
How much did Lowes pay for the Craftsman brand? ›thanks for visiting cnnmoney.
The move was announced Tuesday by both Lowe's (LOW) and Stanley Black & Decker (SWJ), the tool maker that bought the Craftsman brand from Sears Holdings (SHLD) in a deal valued at $900 million.
Is Sears no longer selling Craftsman? ›
Three years ago Sears, as part of its ongoing deconstruction of what was once the country's largest retailing corporation, sold the Craftsman brand to Stanley Black & Decker, the well-known tool and hardware company, for $900 million.
Did Sears stop selling Craftsman? ›Stanley Black & Decker bought the Craftsman brand from Sears Holdings Corp. in 2017. The deal, valued at $900 million, let both brands continue making and selling products under the Craftsman label.
Does Sears still replace Craftsman tools? ›If this Craftsman hand tool ever fails to provide complete satisfaction, return it to the Sears, Kmart or other Transformco authorized retailer from which it was purchased for free repair. If the item cannot be repaired it will be replaced free of charge.
How far back can Lowes look up a receipt? ›Lowe's only stores your receipts for 3 years (up to 5 years for major appliances with your phone number).
What does Home Depot do with returned tools? ›Because The Home Depot only accepts returns on new, unused items, they can simply return these items to the sales floor and re-sell them. So, rest assured that when you return a power tool such as a miter saw your table saw to Home Depot, it will eventually be sold to another customer.
Is Lowes return policy as good as Home Depot? ›Delivery costs are also non-refundable at Home Depot. Lowe's and Home Depot have remarkably similar return policies, especially for major appliances, but there are slight differences. Lowe's requires the product to be in its original packaging and factory seal for return, but you can return it for any reason.
What does WF mean on Craftsman tools? ›Western Forge was an American manufacturing company. The company manufactured hand tools that were sold under other brands, including private-label brands such as Craftsman and Husky.
When did they stop making Craftsman tools? ›Nothing was being replaced – yet – but, this is when the changes began. 2012 (10.5 Years Ago) – Sears discontinued Craftsman Professional and many USA-made hand tools.
Who made Craftsman USA tools? ›Craftsman committed to USA production when Stanley Black & Decker acquired the brand. Here is some of what they said in 2017: We are committed to bringing Craftsman's manufacturing back to the United States, using materials from around the world…
What is the difference between lifetime warranty and lifetime guarantee? ›Legally, there is little to no difference between warranties and guarantees, but warranties are usually more likely to be written contracts than guarantees are. Written contracts are more valuable than oral contracts.
Do lifetime warranties transfer to new owners? ›
Most manufacturers only allow a one-time transfer, which means that the warranty is only transferable by the original homeowner to the first subsequent owner. If the new homeowner sells the home, the warranty will no longer be transferable, even if it is still active.
What is a no fault lifetime warranty? ›A no-fault coverage home warranty, also known as unknown pre-existing conditions coverage, is a type of policy that guarantees any pre-existing issues that the inspection doesn't detect are under coverage. In other words, the warranty will pay for damages that the visual or mechanical testing did not uncover.
What does this warranty not cover? ›The Manufacturer's warranty does not cover failures and damage not caused by the product's defects.
Who has the longest warranty? ›Kia currently offers the longest standard manufacturer warranty on the market at 7 years or 100,000 miles (whichever comes first). Their warranty doesn't require servicing at a Kia main dealer but wear and tear is not covered.
Does lifetime warranty cover lost items? ›Regardless of what you bought, the warranty terms can and do vary—sometimes wildly. No matter how long they're set to last, lifetime warranties won't usually cover every kind of damage or loss.
How old do you hate to be to work at Lowes? ›18 years old. No exceptions. Yes you will need a valid photo ID in order to be hired on here.
What age does Lowes fire? ›Lowes requires all employees to be at least 16 years of age. Does Lowes Hire at 14?-No. Minors under 16 are prohibited from working at Lowes.
Can you work at Lowes with no experience? ›If you have no experience, you can still apply for a job at Lowe's. You can search for entry-level positions, such as a cashier or sales associate, on the Lowe's website.
How to return Lowe's warranty? ›This reimbursement needs to be claimed within 60 days of contract expiration. Chat with us or call 1-888-77-LOWES (56937) to file this reimbursement claim.
How long is Lowes extended warranty good for? ›Your Lowe's Protection Plan coverage starts the day you receive your product and lasts up to five years.
Can I get a refund on extended warranty Lowes? ›
You may cancel Your Plan after 30 days from the date of purchase by contacting the Plan Administrator. You will receive a pro rata refund of the Price less the actual cost of any service, labor, payments, reimbursements, rewards, replacements, parts, coverages and/or benefits received.
Can Lowes look up a receipt? ›Lowe's. In most instances, your receipt can be retrieved by using the original credit card, checking account number, MyLowe's card or by your phone number. For returns without a valid receipt, Lowe's, at its discretion, may issue in-store credit for the item's current selling price.
What types of coverage are excluded from a Lowes protection plan? ›This benefit does not apply to Gensets, ORVs, UTVs, furniture, area rugs, mattresses, adjustable beds, refrigerators or freezers. The PRO Protection Plans are not eligible for Repair Quick™ Guarantee. You must contact the Plan Administrator to request this benefit.]
What is a downside to purchasing an extended warranty? ›The downside to purchasing an extended warranty is that it's possible the warranty won't cover as much in repairs as you paid for the plan. As a car owner, you have to weigh the likelihood of this and consider average repair costs along with how you plan to pay for them.
How long do you have to purchase a Lowe's protection plan? ›New Product Plans
Are available on select new products purchased from Lowe's. Plan must be purchased within the first 60 days of product purchase or installation.
Like the price of the car, you can negotiate the price of an extended warranty. But even if you can get the price down, you may want to pass on the extended warranty altogether, since they usually cost more than the out-of-pocket cost of repairs.
Are Craftsman tools now made in China? ›These tools are US-made, appearing identical to their previous non-industrial US-made counterparts, save for the "Industrial" name stamped on them. They are manufactured by Apex on the US production lines that previously produced the US-made standard Craftsman product before production switched overseas to Asia.
Are Craftsman tools worth the money? ›If you're wondering “is Craftsman a good brand?” the answer is a pretty simple “yes”. While they might not be quite as reputable as other brands like DeWalt, Mikita, or Milwaukee – their quality is similar to Kobalt tools.
How long after purchase can you get extended warranty? ›The time varies across different vehicle protection plans and providers. In fact, some companies put no waiting time in place at all, but these plans are harder to find. Most extended warranties require a waiting period of 30 days and 1,000 miles before you can file a claim.
How do I get my money back from my extended warranty? ›How to get your money back. You can cancel an extended warranty at any time and you'll get a prorated refund for the unused portion of your policy. If the warranty was included in your loan, your car payment won't drop, but you may pay off the car sooner after the refund is deducted from your balance.
Do extended warranties pay off? ›
Are Extended Car Warranties Worth It? Extended car warranties generally aren't worth it, purely from a financial standpoint. Most people who purchase an extended warranty save less on repairs than they pay for the contract, according to a survey by Consumer Reports.